Lead operations at Mindbloom in order to meet soaring demand by rapidly expanding our complex supply chain while staying in compliance with state and federal regulations governing telemedicine
Scale Mindbloom’s clinician, guide, and support partners from 20 to 200 over the next 24 months
Own gross margins, capacity, fulfillment, scheduling, and Cx kpis by running a rigorous, data-driven organization
Build and lead a team of experts who care personally and embody Mindbloom’s Culture of Consciousness
Partner with the leadership team on strategy and tech team on software that integrates with operations
Experience
You have 5-10+ years of operations leadership (Dir, VP, COO) experience in eCommerce, telemedicine, or consumer services including a proven track record of scaling and managing massive headcount
Mission-Obsessed: You have a deep personal connection to our mission
Strategic Leader: You contribute to company and department strategy, inspire, and hire and develop director-level and IC hires
Process-Driven: You build clear, structured processes and hold yourself and others accountable to them
Puts Clients First: You make strategic trade-offs between operations objectives, end-client experience, and long-term brand
Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
Candor: You seek and speak the truth directly and enjoy the practice of separating self from ego
Bias Towards Action: You still roll up your sleeves to build, and you drive initiatives from ideation through to completion
Wholeness: You bring your authentic self to work, express appreciation often, and prioritize the wellbeing of yourself and others
