Head of Operations

Full Time
Posted 2 years ago
  • Role
    • Lead operations at Mindbloom in order to meet soaring demand by rapidly expanding our complex supply chain while staying in compliance with state and federal regulations governing telemedicine
    • Scale Mindbloom’s clinician, guide, and support partners from 20 to 200 over the next 24 months
    • Own gross margins, capacity, fulfillment, scheduling, and Cx kpis by running a rigorous, data-driven organization
    • Build and lead a team of experts who care personally and embody Mindbloom’s Culture of Consciousness
    • Partner with the leadership team on strategy and tech team on software that integrates with operations
  • Experience
    • You have 5-10+ years of operations leadership (Dir, VP, COO) experience in eCommerce, telemedicine, or consumer services including a proven track record of scaling and managing massive headcount
    • Mission-Obsessed: You have a deep personal connection to our mission
    • Strategic Leader: You contribute to company and department strategy, inspire, and hire and develop director-level and IC hires
    • Process-Driven: You build clear, structured processes and hold yourself and others accountable to them
    • Puts Clients First: You make strategic trade-offs between operations objectives, end-client experience, and long-term brand
    • Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility
    • Candor: You seek and speak the truth directly and enjoy the practice of separating self from ego
    • Bias Towards Action: You still roll up your sleeves to build, and you drive initiatives from ideation through to completion
    • Wholeness: You bring your authentic self to work, express appreciation often, and prioritize the wellbeing of yourself and others

Job Features

Job CategoryOperations
RoleHead of Operations

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